NOVAXU N I V E R S E

NOVAX / SUPPORT

How can we help?

Write to support@novaxuniverse.com or save a request below.

Call us: +44 7385 284787

Please do not include passwords, full card numbers or security codes. Read our Privacy Policy.

Common questions.

Where are my purchased materials?

Sign in using the purchasing account and open My library. Access appears after payment confirmation. If it is missing, include your Order ID in a support request.

Was my payment successful?

Check Orders and your payment confirmation. Do not pay again if a payment is still being confirmed; contact support first.

How do I request a refund?

Send your Order ID and the reason for your request. The published Refund & Cancellation Policy and applicable consumer law govern the request.

Where is my certificate?

Open My licences in your account to view or download an available certificate. It records product authenticity, not an external qualification.

What does a NovaX License mean?

It identifies a purchased digital copy and the rights attached to it. It is our own authenticity system, not governmental or professional accreditation.

A file or lesson will not open.

Try a current browser or PDF reader. Tell us the product, page, device and error message without sending sensitive payment details.

+44 7385 284787 support@novaxuniverse.com

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